The core values of a business are important but when it comes to a service such as this, the core values and beliefs are by far so extremely important. They don’t just offer simple services like an oil change or putting new tires on a vehicle. They are dealing with the body, mind and soul of thousands and thousands of people over the years. The way they treat their “customers” is extremely important because of hos delicate the situations can and will be. Not only is doing their job correctly important, but their communication with their patients and with their patient’s family and/or friends is so very significant.
It is one thing for a business to set their goals and it is another for them to set them and make sure to achieve them. The statistics you shared help to prove that they are striving and achieving goals that they have set for themselves. Their consistency is significant and their drive to expand and continue that success is a very respectable thing. The plan they have set in place to continuously review their employee’s performances and making adjustments as they necessary is necessary and is a great strategy for the hospital to use.
If a business is not constantly checking, evaluating and adjusting, they will not stay true to their standards and their goals. They clearly have a high standard for their employees and great them well with the return rate being as high as it is. According to their patient surveys, it seems that they would highly recommend the hospital to people they know. Both of those things are signs of a great establishment inside and out. It can be rare to find a business that has satisfied employees and customers that are satisfied too.
Schluter, J., Winch, S., Holzhauser, K., & Henderson, A. (2008). Nurses’ Moral Sensitivity and Hospital Ethical Climate: a Literature Review. Nursing Ethics, 15(3), 304–321. https://doi.org/10.1177/0969733007088357
Thompson. (2018). Crafting & Executing Strategy: The Quest for Competitive Advantage 21st ed. McGraw-Hill ISBN: 9781259732782.
Journal of Patient Safety: September 2013 – Volume 9 – Issue 3 – p 122–128