Professional Development Plan

The three job opportunities that match the occupation titles that I chose from O*NET website are the following:

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  1. Customer Service Representative will help drive company sales by providing an excellent customer service experience for all.
  2. Knowledge – delivering expert knowledge in an efficient and timely manner
  3. Skills – exceptional oral and written communication and listening skills
  4. Abilities- Generate detailed quotes, process orders, track existing orders and answer client questions about products and services.
  5. Food Service Manager the service manager is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served.
  6. Knowledge- have knowledge of food safety and health department matters.
  7. have knowledge and experience of cash handling policies and procedures
  8. have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
  9. Skills – customer interaction-resolving customer incidents and working to ensure positive customer experience.
  10. Abilities –  managing crew breaks, shift changes, shift meetings and line schedules.
  11. Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities.
  12. Postal Services Clerks
  13. Knowledge- have knowledge on logging and recording all mail transactions.
  • Skills – sort, collate and distribute all incoming mail and courier into bundles for scanning.
  • Good verbal, written communication and organization skills.
  • Abilities – ensure that high priority incoming and outgoing mail is processed.
  • Delivery to agreed drop off points.

The similarities with the 3 occupations is having good communication skills and being able to follow directions and have some experience in the desired position. The differences with the 3 occupations is with the postal service is knowing directions and locations and the proper routes to get to your destinations. My strengths that I have for 2 of the occupations is the knowledge of the food industry and knowing the correct temperatures and about cross contamination. My weakness for the postal service worker is I am not familiar with getting to certain areas.

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Professional Competencies are integral to the success of a 21st century professional!

Two resources that I used was and Indeed apply allows job seekers to apply to jobs within seconds on desktop and mobile devices. There are millions of jobs on Indeed. Snagajob is a site for those looking for part-time or full-time hourly jobs. Snagajob caters specifically to these types of job listings. The application process is a bit lengthy for some occupations, but can be manageable to get through it and worth your time.                                                                                                                                  



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Daniel Fortune

Daniel Fortune is a successful business professional, entrepreneur, father, and lover of travel.

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