customer service | Free Management Resources

KFC Database Technology

October 15, 2018February 3, 2019 Daniel Fortune 0 Comments customer service, database technology, Kentucky Fried Chicken, KFC, KFC database, KFC technology, organizational goals, sales force

The company, Kentucky Fried Chicken (KFC) has leveraged the database technology for meeting its sales, customer service, and overall organizational goals.

Business Strategy Case Studies Hospitality Management Information Technology Operations Management Organizational Culture Organizational Design

Customer Relationship Management

October 2, 2018December 3, 2018 Daniel Fortune 0 Comments crm, customer experience, customer experience strategy, customer loyalty, customer relationship management, customer service, services management

Linking Customer Relationship Management and Customer Loyalty Is it possible to control the customer experience? The primary goal of CRM