Papa John’s Business Dilemma

Papa John’s sales have gone down drastically recently with the issues of former CEO John Schnatter. These issues started when Schnatter used a racial slur…

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Minneapolis Convention Center Case

Convention Service Managers (CSM’s) should be aware of the impact of the American with Disabilities Act (ADA) in regard to their property’s function space.

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Customer Relationship Management

Linking Customer Relationship Management and Customer Loyalty Is it possible to control the customer experience? The primary goal of CRM

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