Papa John’s Business Dilemma
Papa John’s sales have gone down drastically recently with the issues of former CEO John Schnatter. These issues started when Schnatter used a racial slur…
Hospitality Management
Event Planning Ideas
It’s important to update your list of themes & ideas which have historically performed well, while adding others that reflect major and/or emerging trends.
Event Planning Questions
I recently had to sponsor an event. I did my research. Here are the most important questions you need to ask when planning and catering an event…
Minneapolis Convention Center Case
Convention Service Managers (CSM’s) should be aware of the impact of the American with Disabilities Act (ADA) in regard to their property’s function space.
Customer Relationship Management
Linking Customer Relationship Management and Customer Loyalty Is it possible to control the customer experience? The primary goal of CRM
1976 Judgement of Paris
Training and Development In the Hospitality industry, it’s imperative to train the waitstaff on the American wine industry. It will